GENERAL TERMS AND CONDITIONS OF USE OF UTERQÜE GIFT CARDS
1. The gift card (the Card) is owned by its issuer (hereinafter, UTERQÜE) which is identified on the Card itself or the e-mail used to send the virtual Card; the bearer is a mere holder of the same.
2. The Card is available in the following formats:2.1. Physical Card on sale in UTERQÜE points of sale in Spain (UTERQÜE stores). 2.2. Physical Card on sale on the www.uterque.com website for Spain (www.uterque.com). 2.3. Virtual card on sale on www.uterque.com. 3. The Card allows you to purchase any item on sale in UTERQÜE stores or on www.uterque.com. The Card cannot be used in a different country or on the www.uterque.com website for another country. 4. The Card may be purchased using any of the forms of payment accepted in UTERQÜE stores or on www.uterque.com, depending on where the Card is purchased. Another gift card may be not be used for the purchase of a gift card under any circumstances. 5. The Card balance may not be refunded or exchanged for cash. However, as with other items on sale in UTERQÜE stores or on www.uterque.com and under the same terms and conditions established according to the place of purchase, an unused Card may be refunded within the following periods and always in accordance with the legally established period: 5.1. A Card purchased in any UTERQÜE store and a physical Card purchased on www.uterque.com may be refunded within a maximum period of ONE MONTH from the date of purchase. 5.2. A virtual Card purchased on www.uterque.com may be refunded within a maximum period of ONE MONTH from the date that UTERQÜE sends the virtual Card to the recipient. The amount paid for the Card will be refunded via the same method as it was purchased. To do this, the original purchase receipt or refund document must be presented (depending on whether the Card was purchased in a UTERQÜE store or on www.uterque.com) and, as appropriate, the payment card or transaction receipt. Cards purchased in another country or via the www.uterque.com website for another country may not be refunded. 6. The Card may be used unlimited times until the total amount for which it is issued has been used. 7. The Card balance available at any time is the difference between the balance available at the time immediately before a purchase and the amount used to pay said purchase. If the purchase exceeds the balance available on the Card, the difference may be paid using any of the forms of payment accepted in UTERQÜE stores or on www.uterque.com, as appropriate. 8. The available balance will appear on the receipt after every purchase made with the Card if purchased in any of the UTERQÜE stores, or on the information provided when placing an order on www.uterque.com. You can check the available balance on the Card in UTERQÜE stores or on www.uterque.com. Unless proven otherwise, the available balance on the Card will be that determined by the till used in UTERQÜE stores or determined by consulting www.uterque.com. 9. Products purchased with the Card in UTERQÜE stores are subject to the same exchange and return policies as other products purchased in these stores. Similarly, products purchased with the Card on www.uterque.com are subject to the exchange and return policies of this website. 10. Refunds on products purchased with the Card will be made as follows, as appropriate: 10.1. By increasing the balance available on the Card, as long as the Card exists at the time of refund. 10.2. By credit voucher card, whose issuer and terms of delivery are stated below, should the Card not exist for any reason at the time of refund: 10.2.1. Credit voucher card issued by UTERQÜE ESPAÑA S.A., will be given to the customer at the store in the event of a refund for products acquired in UTERQÜE stores. 10.2.2. Credit voucher card issued by Fashion Retail España, S.A., will be delivered by e-mail to the e-mail address of the customer who made the purchase with the Card in the event of a refund for a purchase made on www.uterque.com. The refund methods established in this section are essential conditions and are therefore considered expressly accepted with the purchase and/or use of the Card. 11. The Card is a bearer document. The holder is exclusively responsible for the use and custody of the Card. The Card will not be replaced in the event of theft, loss or damage, although UTERQÜE reserves the right to replace the Card should the format change. 12. In the case of a virtual Card purchase on www.uterque.com, UTERQÜE will not be liable for non-receipt or delayed receipt of the Card to its recipient for reasons beyond the control of UTERQÜE including, among others, (i) faults or collapse of telecommunications lines or systems, (ii) delayed transmission of information or data or loss of information or data that may occur for any of the circumstances mentioned in point (i), (iii) inaccurate data of the recipient of the virtual Card provided by the purchaser of the Card, (iv) inability to deliver the Card to the e-mail account provided or (v) when the e-mail sent by UTERQÜE is considered as spam or unwanted mail. 13. Cards obtained unlawfully will be null and void; they may not be used to purchase goods and their value will not be refunded. 14. The Card may not be used for advertising purposes nor to promote products or services provided by third parties not linked to the issuer of this Card, unless previously authorised in writing. 15. The purchase and/or use of the Card entails full acceptance of these general terms and conditions, which have been delivered at the time of purchasing the Card and are available in UTERQÜE stores and on www.uterque.com.