- In which countries can I buy online?
You can purchase from Uterqüe online in Spain, Portugal, France, UK, Germany, Switzerland, Belgium, the Netherlands and Austria.
You can change the delivery country here.
- How many languages can I browse in?
You can browse the Uterqüe website in Spanish, English, French, German and Portuguese.
You can change the navigation language at the bottom of the website.
- Are the prices in the online store and my usual Uterqüe store the same?
The prices in the online store are exactly the same as in your usual store. Should there be any difference between the prices on the website and those marked on the clothing labels, the correct price will always be the label price. The sales period and prices shall be the same both on the website and in stores.
The prices include the VAT of the destination country.
- Are items marked as "sold out" restocked?
All items are restocked in the shortest period possible or they are removed from the website.
- Will I receive the same product I see in the photo?
The photos are high quality in order to reflect the detail of each of the products. You may find differences in those products in which the raw material itself and its manufacturing process influence the final results, such as handcrafted products
- Is it possible to receive regular information in my e-mail with Uterqüe's latest news and offers?
To always be up-to-day, uterque.com users can subscribe to a regular newsletter with information on offers and news You can subscribe in the Newsletter section
- Can I unsubscribe from the Uterqüe newsletter?
All the e-mails you receive from Uterqüe have a link to cancel your subscription immediately.
- How can I recover my forgotten password?
If you have forgotten your password, you can recover it in the Log-in section. You will receive an e-mail with your new password.
- Does uterque.com have Customer Service?
Yes, you can contact us through the contact form or by calling our Customer Service helpline.
- What information can I consult with the Customer Service?
You can resolve doubts about products, orders, payment, returns and other incidents.
- Can I delete an item from my order?
Yes. You can delete the unwanted items from the shopping bag provided that the order has not been processed.
- Is it possible to cancel an order?
Yes, as long as the order has not entered the packaging and shipping process. You can request cancellation through the contact form or by calling our Customer Service helpline.
- What happens if an item from my order is damaged on arrival?
uterque.com only sells items in perfect condition, therefore if under exceptional circumstances you receive a garment with any production fault, please contact our customer service department. If possible, we will replace it as soon as possible free of charge. To solve this use the contact form or call us on our Customer Service helpline.
- What should I do if I receive an item I didn't order?
If you ever receive an article that you didn't order by mistake, please contact our Customer Service department.
- Can I change my items?
Items bought at uterque.com can be changed for another size or colour in one of our Uterqüe stores as long as they have not been used, are in perfect condition, we have stock in store and they still have the same price they had at the time of purchase. If you want to change an item from your home, you must request a return and make another online purchase. Should there be no Uterqüe stores in your country, you must request a return and make another online purchase.
- What is the period for making changes?
The period for making changes is 30 days from the date of shipping confirmation of your order.
- Can I change my items at any Uterqüe store?
Yes, as long as it is in the same country that you made the purchase.
How long is the guarantee period on Uterqüe watches?
Our watches are guaranteed for two years from the date of purchase. The guarantee only covers certain components of the watch, so please read the warranty booklet supplied with each purchase.
What should I do if there is a fault with my watch?
Take the watch to any Uterqüe store; if you bought your watch online and you live in a country where there are no Uterqüe stores, please contact our call centre. Your watch will be repaired within 30 days of being delivered to the store. Please note that in order to validate the warranty you must deliver your watch together with the warranty booklet, duly filled in and stamped (or with a copy of the corresponding invoice or receipt).
How are Uterqüe watches presented?
Our watches are presented in attractive packaging of the same high-quality you can expect of all the items sold by Uterqüe.